Privacy Policy
This Privacy Policy explains how EchoLoom collects, uses, and protects information when you visit our website, contact us, or request services. We aim to minimize data collection and handle information responsibly.
1. Information We Collect
We may collect information you provide directly, such as your name, company, email address, project details, and messages you send through forms or direct communication.
We may also collect limited technical information automatically, such as device type, browser type, pages visited, approximate location (city/region), and basic analytics events, to understand how the site performs.
2. How We Use Information
We use collected information to respond to inquiries, prepare proposals, deliver services, manage projects, improve the website experience, and maintain business records. We do not sell personal information.
If you become a client, we may use contact and project data to communicate about timelines, approvals, revisions, invoicing, and delivery.
3. Legal Basis and Consent
Where applicable, we process information based on legitimate business interests (such as responding to your request), contractual necessity (delivering services), or consent (when you voluntarily submit information).
4. Cookies and Analytics
Our site may use cookies or similar technologies for essential functions and basic analytics. You may be able to control cookies through your browser settings. Disabling cookies may affect some site functionality.
5. Sharing and Disclosure
We may share information with service providers that help us operate the business (such as hosting, file delivery, analytics, invoicing, or communication tools). Service providers are expected to protect information and use it only for providing services to EchoLoom.
We may disclose information if required by law, to respond to lawful requests, or to protect rights, safety, and security.
6. Data Retention
We retain information only as long as needed for the purposes described in this Policy, including legal, accounting, and operational requirements. Project communication may be retained to support ongoing collaboration and future updates.
7. Data Security
We apply reasonable safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to request access, correction, deletion, or portability of your data. You may also have the right to object to certain processing or request restrictions.
To request assistance, contact us with enough details to verify your request. We will respond within a reasonable timeframe.
9. Children’s Privacy
Our site and services are not directed to children. We do not knowingly collect personal information from children.
10. International Transfers
If you access the site from outside the United States, your information may be processed in jurisdictions with different data protection laws. We take reasonable steps to protect data in such cases.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by the “Last updated” date.
12. Contact
If you have privacy questions or requests, contact us using the details below.
EMAIL: yourproject@echoloom-sound.com
ADDRESS: 1300 Main St, Napa, CA 94559
PHONE: +1 (415) 868-6388